Troubleshooting Connection Control Unit To Phone

Control unit does not connect to Oelo App

This guide outlines ways to connect your Control Unit to your Phone and Home Network.

This guide may be helpful if you receive the "Controller Not Found" or "Connection Failed" App error message.

Solution: Run through first-time setup

Watch this Oelo Troubleshooting Video on Connecting your System to your Home Network (Click here to watch video in Spanish)

Make sure you are familiar with connecting your Control Unit to your WiFi. Full documentation can be found here under the WiFi tab.
Then check that the Control Unit lights are illuminated.

2 lights indicates power, but no connection to the internet. To remedy:

A. Stand near unit while looking for Oelo Wifi “OELO_##” on your phones network.

i. The Oelo App needs to have Location, Network, and Cellular Data allowed in your phones settings for the Oelo WiFi to appear.
ii. Navigate to your phones Settings > Apps > Oelo App > Permissions.
iii. If you have changed the permission, and the Oelo WiFi is not appearing, uninstall and reinstall the Oelo App.

B. Connect to Oelo Wifi “OELO_##” on your phone using the factory default password of "12345678".

i. If you have changed the Oelo WiFi password before and don't remember, you will have to factory reset your Oelo System.
ii. On the Control Unit above the Status 1 light, hold the SW1 Button for 25 seconds.
iii. Let the system reboot for 10 minutes before attempting to reconnect.
iv. Repeat Steps A-B.

C. In the Oelo app, click the settings icon that resembles a gear at the bottom right corner, click “WiFi Source”, locate and change to your personal WiFi network. Make sure to input your WiFi's password correctly.

D. If 3 lights do not turn on, fill out the form below.

3. If you have followed these instructions and your system is still not working, please fill out a service form below and a technician will reach out to you the next business day.

3. If you have followed these instructions and your system is still not working, please fill out a service form below and a technician will reach out to you further diagnose.

First Name*
Last Name*
Email*
Phone*
How many lights does your control unit have on?*
- 0
- 2
- 3
Who installed your system?*
- Self Install
- Oelo Authorized Dealer
- Outside Contractor
Name of Oelo Dealer or Outside Contractor*
When was the last date your lights worked properly?
MM slash DD slash YYYY
Which Oelo system do you have installed?*
- Oelo Standard App
- Oelo Anywhere App
- Oelo Evolution App
Please select a day and time that a technician can reach out. NOTE, if you are troubleshooting in the evening, we cannot assign someone to your issue until the next evening, so please select the next evening on the calendar (or an evening that works with your schedule) when you can be by your system. If you are troubleshooting during the weekend, we will not be able to assign someone to your issue until Monday.*
MM slash DD slash YYYY
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