My timer is not functioning properly

This guide may be helpful if you have a timer setup, but it is not working as intended. This may include not turning on, not turning off, or using the wrong timer.

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Solution 1: Delete all timers (In-Range App Only)

Warning: This will delete all timers set on any device that controls your Oelo System.

  1. In the Oelo App locate the Settings Icon in the bottom right corner.
  2. Select "Delete All Timers"
  3. Create a new timer and verify that the system is working as intended.

Solution 2: Delete all timers individually

  1. In the Anywhere App, locate the Timers Icon in the bottom right corner.
  2. Click the Trash Icon to delete each timer until none remain.
  3. Create a new timer and verify that the system is working as intended.

Solution 3: Reset your Home Network

  1. Unplug the power cord connected to your Homes WiFi Network. 
  2. Plug back in after 30 seconds to ensure a proper reset.
  3. Create a new timer and verify that the system is working as intended.

If you followed these instructions ... 

And your system is still not working, please fill out a service form below and a technician will be in contact to further troubleshoot.